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Staff Training

Staff participate in training in several topics pertaining to their specific roles and type of service:

General Orientation Training
• Staff Conduct
• Job Responsibilities, Attendance and Punctuality
• Company History, Mission, and Treatment Philosophy
• Identifying and Reporting Abuse
• Incident Reporting Procedures
• Daily Documentation Expectations
• Participant Rights & Responsibilities
• Participant Confidentiality and HIPAA Compliance
• Universal Precautions and Bloodborne Pathogens
• TBI 101

Behavioral Issues
• Positive Behavior Support
• Brain-Behavior Relationships

Family Issues
• The Impact of Brain Injury on Families

Human Resources
• Dealing with Stress
• Preventing Harassment

Accreditation and Licensing Issues
• NYS DOH HCBS/TBI Waiver Regulations and Internal Audit
• CARF/JCAHO

Medical Information and Participant Care
• Diabetes and Special Diets
• Health and Medical Management, Vital Signs
• Hygiene, Dressing, and Grooming
• Medical Appointments – Your Responsibilities
• Medical Terminology
• Nutrition and Eating, Swallowing Precautions
• Responding to Medical Emergencies
• Practicing Safe Cleaning
• Safe Food Handling
• Seizures and How to Respond
• Toileting and Continence
• Understanding Medications

Personal Safety
• Body Mechanics, Transfers
• Preventing Slips, Trips, and Falls
• Emergency and Evacuation Procedures
• Safe Transport of Participants
• Safety with Chemicals (OSHA)

Rehabilitation Fundamentals
• Cognitive Impairments and Practical Strategies
• Communication Disorders and Practical Strategies
• Physical Impairments and Practical Strategies
• Sensory Impairments
• Community Employment and Avocational Issues
• Relationship Development and Sexuality
• Creative Functional Activities
• Daily Planning Strategies
• Functional Assessments
• Goal Planning
• Neuroanatomy
• Adaptive Equipment Use and Maintenance

Staff Accountability
• Use of Company Property
• Participant Funds and Property
• Identifying and Reporting Self-Injurious Behavior
• Preventing Re-Injury
• Role Modeling and Staff Conduct
• Team Work
• Advanced Documentation Skills

Treatment Philosophy
• Empowering Participants
• Ethical Conduct
• Meeting the Cultural Needs of Participants
• Language Use
• The New Frontiers “Brand” Name


Additionally, there is specific training to the following services: Independent Living Skills Training (ILST), Intensive Behavior Planning (IBP), Service Coordination (SC), HCSS On-Call Services, and Community Integration Counseling (CIC).

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